Frequently Asked Questions
Everything you need to know about your next adventure with Passenger.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items. Simply use our online portal to generate a return label and send your items back to us.
Are your materials sustainably sourced?
Yes, we are committed to the environment. We use organic cotton, recycled polyester, and other sustainable fabrics across our range to minimize our footprint.
How do I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking link to follow your parcel's journey.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. We also offer Klarna for flexible payment options.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.